Refund policy

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your VIVA CARE product, you may return it within 30 days of delivery for a refund.

Shipping Policy

We offer free shipping on all orders to help keep your upfront cost low. However, because shipping fees are charged to us by the carriers, return shipping is the responsibility of the buyer unless the item is defective or incorrect. This policy helps us keep our prices low and fair for all customers.

Return Conditions

1. Item must be unused and in original condition
2. All original packaging must be included
3. Proof of purchase is required

Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at info@viva-care-u.com within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

How to Start a Return:
Please contact our customer support team at info@viva-care-u.com before sending any items back. We will provide return instructions and ensure your request is handled satisfactorily.